Shipping policy
Introduction
At Dimeit, we strive to deliver your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website (www.dimeit.in). By placing an order with us, you agree to the terms set forth in this policy.
1. Shipping Destinations
We currently ship our products within India. Unfortunately, we do not offer international shipping at this time.
2. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-4 business days.
Please note that delivery times are estimates and may vary based on factors such as weather conditions, carrier delays, and other unforeseen circumstances.
3. Shipping Charges
Shipping charges are calculated based on the weight of the package and the destination. The total shipping cost will be displayed at checkout before you complete your purchase. We offer free standard shipping on orders above ₹899.
4. Order Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our carrier's website.
6. Delivery Issues
If there are any issues with your delivery, such as a delayed or lost package, please contact our customer support team at support@dimeit.in. We will work with the carrier to resolve the issue as quickly as possible.
7. Shipping Address
Please ensure that the shipping address you provide is accurate and complete. Dimeit is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges to resend the package.
8. Undeliverable Packages
In the event that a package is deemed undeliverable by the carrier, we will notify you and attempt to resolve the issue. If the package cannot be delivered, and if it will be returned to us in the original state, and a refund will be issued for the product cost, excluding shipping charges.
9. Damaged or Missing Items
If you receive a damaged item or if items are missing from your order, please contact us within 48 hours of receiving the package. Provide your order number, photos/videos of the damaged item(s), and any other relevant details {read return & refund policy}. We will work with you to resolve the issue promptly.
10. Shipping Restrictions
Certain items may be subject to shipping restrictions based on local laws and regulations. If any restrictions apply to your order, we will notify you prior to shipping.
*If you have any questions or concerns about our Shipping Policy, please contact us at:
Dimeit
Email: support@dimeit.in